FAQs

Frequently Asked Questions (FAQs)

1. How do I place an order?
To place an order, simply browse our collections, select the items you'd like to purchase, and click "Add to Cart." Once you're ready, proceed to checkout and fill in your shipping and payment details.

2. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. All payments are processed securely.

3. How long does shipping take?
Shipping times vary based on location and shipping method selected. Typically, orders are processed within 1-3 business days, and standard shipping takes 5-7 business days. You'll receive a tracking number once your order is shipped.

4. Can I track my order?
Yes! Once your order has been shipped, you will receive an email with a tracking number. You can use this to track your order’s progress.

5. What is your return policy?
We offer a 30-day return policy for unused and unopened items. If you’re not satisfied with your purchase, please contact us to initiate a return. For more details, please visit our Return Policy page.

6. Do you ship internationally?
Currently, we only ship within the United States. We are working to expand our shipping options to other regions in the future.

7. How do I contact customer service?
You can reach our customer service team via contact us page.

8. Can I cancel or modify my order?
If your order has not yet been processed or shipped, we can assist with cancellations or changes. Please contact us as soon as possible with your order number.

9. What should I do if I received the wrong or damaged item?
If you receive a damaged or incorrect item, please contact our customer service team immediately. We’ll work with you to resolve the issue quickly.

10. Do you offer discounts or promotions?
Yes, we often run special promotions and offer discounts to our customers. Sign up for our newsletter to stay updated on the latest deals and product releases.